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Help

At havetolove.com making a purchase is easy. Just follow this simple guide:

  • Shop by browsing and searching our categories
  • Click on the image to access the individual item's product page where you will be given information on the product, sizing and quantities remaining in stock.
  • Add merchandise to your shopping bag by clicking on the 'Please add to my shopping bag' button near the desired item.
  • Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the 'Remove' button next to the item. To change the number of items click on 'update shopping bag' and key in the new quantity.
  • Resume shopping after viewing your shopping bag; click the 'Continue browsing' button. Please be aware that when the item is in your shopping bag another customer can still purchase it.
  • Proceed to checkout to finalise your purchases and follow the instructions.

If you prefer to place your order by telephone, contact us and we will be pleased to help you.

Please call: +44 (0)191 2131155

Through our online shop, havetolove.com, we are committed to providing an easy and enjoyable way to shop. We value your custom and will try our very best to provide you with the highest level of customer service, protect your privacy and provide you with a secure way of shopping online.

Please review our online shop information and policies below.

Order completion by telephone, fax or credit card

Payment can be made securely by Visa, Master card, American Express, Diners or Switch debit cards. If you prefer, you can ring or fax a payment method and delivery details on 44 (0)191 2131155.

Product Availability

All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

Product Representation

The colour of our products that you see on this website depends on the display and colour capabilities of your particular computer monitor and may not be the exact colour or representation of the actual merchandise. Please understand that we have made every effort to display the products featured on the havetolove website as accurately as possible, but we cannot be responsible for the colour accuracy of your monitor.

We endeavour to present the most recent, accurate, and reliable information on our website at all times. However, there may be occasions when certain of our featured items are selected in limited quantities and, because of their limited availability; these items may not always be available. Once an item is sold out we may not be able to replenish the stock. Should you have any questions concerning the availability of a particular item on our site, please email us on info@havetolove.com.

Purchasing

An acknowledgement of your order will be sent by e-mail. We also aim to dispatch all orders within three working days subject to credit clearance, address verification and availability of items. Please note that you must supply us with a valid email address in your order to receive your electronic order confirmation.

Ordering Problems

Our customer care representatives will be delighted to help you place an order over the telephone, advise you on the items offered on our website or help you with any queries about payment options. Our office is open between the hours of 10am and 5.30pm (GMT), Monday to Saturday.

Contact Us

All e-mail messages are treated as priority. We will reply to your enquiry within two working days. You are also welcome to contact us by telephone on 44 (0) 191 2131155. We are open 10.00am to 5.30pm (GMT) Monday til Saturday. There is also an answer phone at all other times.

Comments and Suggestions

We welcome any comments and suggestions about our products and services. Please email us on info@havetolove.com so as we can monitor and improve our services and content on our website.

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