Terms & Conditions

Welcome to www.havetolove.com and it's terms and conditions.

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. The havetolove website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose. Please read the following Terms and Conditions carefully before placing an order with havetolove.com

We may modify the Terms and Conditions from time to time, so please read them carefully and check back often. If you do not agree to changes made then you must immediatley stop using the site.

The havetolove.com website is operated by havetolove Active Ltd. 

Email: info@havetolove.com

Tel Number: 44 (0)191 213 1155

While using www.havetolove.com in order for you to access some of the features of the website we may require you to register. You will be asked to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your information change please notify us as soon as possible by emailing info@havetolove.com

We reserve the right to change the registration process at any time.

Ordering eligibility with havetolove

For you to safely make an order through www.havetolove.com you will be requested to register and provide personal details. Customers will be asked to provide their real name, telephone number, e-mail address and other requested information. When ordering items from the site your will be required to provide payment details and warrant that the details you provide upon ordering are correct and valid. You must be able to confirm that you are the said person as referred to in the billing information.

The sites ordering processes will only be available to those who have been issued a valid credit/debit card by a bank that is acceptable to havetolove and who have authorised havetolove to process a charge or charges to a card in the amount of the total purchase price.

By making an offer to purchase, you authorise havetolove to perform the necessary credit checks, to transmit or obtain information about you to or from third parties. This will be done in the interest of authenticating your identity, to validate your credit/debit card, to obtain payment authorisation and to authorise the individual purchase transaction.

Ordering from havetolove

All orders are subject to acceptance and availabliity.

When you place an order with havetolove.com at the checkout process you will be able to check your order and correct any errors.  We will send you an order confirmation detailing the products you have ordered. Please note that items in your shopping basket are not reserved and maybe purchased by other customers.

Havetolove.com offers products for sale that are awaiting shipment from suppliers and therefore will give the option to make an advanced payment purchase. This will ensure that you recieve the item in priority once they have been delivered. Your rights to an advanced purchase are the same as those for any other purchase at havetolove. In circumstances where we can not fulfil your advanced purchase we will notify you by email and refund the advanced payment to your credit/debit card within thirty days of being advised that the merchandise has become unavailable.

Please be aware that we use models with different heights and sizes.  The products may look different on yourself to our photos.  Please take this into consideration when ordering.  

Acceptance of your Order

Our acceptance of your order takes place when we dispatch the order.  We will initially send you a dispatch confirmation by email, which is not classed an acceptance but as a confirmation for reciept of your order. Only when we dispatch the order will the purchase contract between you and havetolove be made, even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept your order in the following circumstances

a)       where goods are not available
b)       where we can not obtain authorisation for your payment
c)       if there has been a pricing or product description error
d)       if you do not meet any eligibility criteria set out in our terms and conditions.

The display of any item on our website is not an offer to sell and havetolove.com shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.


All prices on the website are shown in GBP and are inclusive of VAT at the current rates, unless you have selected an alternative country where VAT is not charged.  We reserve the right to express the price exclusive of VAT.

Product prices are set at the beginning of each season using exisiting currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. +

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.


Payment can be made securely online by Visa, Master Card, Amex, Diners or Switch debit cards and Clearpay. You may also place your order through telephone on 44 (0) 191 213 1155. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.

Delivery and Insurance

havetolove.com insures each purchase during the time it is in transit until delivered to your specified delivery address. We require a signature for any goods delivered, at which point the responsibility of your purchased goods passes to you. Should you request a specified recipient who is not you (as a gift) then you accept that evidence of a signature by them or at that address is evidence of delivery and fulfilment by havetolove and transfer the responsibility in the same way.

havetolove.com aims to dispatch all orders with 48 hours, and estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Tracking your Order

Please track your order here:



Returns/Exchange Policy

    • We request that items returned to us are protected and insured during transit to havetolove.com

You must inform us within 7 days of receipt of receiving your order to apply for a return and you have 14 days from receipt of your order in total from your shipment receipt to return your items.   Please include your original receipt in the returned parcel. You must write your Return Authorisation Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. 

Custom goods are non returnable and non refundable.

It is your responsibility to return International returns.  You must notify us within 14 days of receiving your order.


Jewellery purchased online through our website will need to be shipped back to us for return or exchange within 14 working days of receiving the item. Please note that we are unable to accept returns or exchanges on pierced earrings.

Lingerie and Swimwear

Unfortunately, we cannot exchange and refund or exchange Lingerie and swimwear.


All shoes should be tried on a carpet surface before wear. Please be aware that shoes must be returned in their original designer box. Shoes returned without their original boxes will not be unworn.  The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

For all items it is advisable to send items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Customers' statutory rights are unaffected.

Returns Policy for Sale Items

Same as above except that we request that all sale items are returned within 7 days of the date you received your Return Authorisation Number.  Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorisation Reference number by emailing us returns@havetolove.com.

*Please note that terms and conditions differ to purchases in-store*

Gift Returns

If you have recieved an item as a gift, you may exchange it for store credit to your havetolove account. The amount will automatically be deducted from your next purchase and will be valid for six months. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.

Itellectual Property Rights

Any reproduction or redistribution of havetolove content is prohibited and may result in civil and criminal penalties. Copying and use of any of the havetolove content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.


The above content is defined as any graphics, photographs, sounds, music, video, audio or textused on this site. Havetolove.com tries to ensure that all information on this site is accurate and complete.

The Website

Given the unpredictability of technology and the online environment, havetolove.com make no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website and withdraw any part of our site or to update product information at any time if we consider it necessary.

Online Security

We would like you to feel as comfortable ordering from our online store as you would be if you purchased something from our boutique.  For your utmost security, all havetolove credit card transactions use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information to and from our site.

The Secure Sockets Layer (SSL) is the standard for secure data transmission over the internet.  When you are asked to fill in your credit card details on our website, your browser will switch to secure mode.  To check if your browser is secure, look at the URL field at the top of your browser.  You will see it begin with https: instead of the normal http: This means you are in secure mode.  You can also verify secure mode by the security icon at the bottom-right hand corner of your browser- usually a lock and key padlock or a solid gold key depending on your browser and version.  

Sensitive data is also not held in clear text on any website or stored on any logos.

Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.


This website is controlled and operated by havetolove.com in the UK.  These terms and conditions and all matters connected with any order you place in our website are governed by English law.

Copyright Statement

This website is owned and operated by havetolove.com, 3 Hawthorn Road, Gosforth, Newcastle upon Tyne, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to havetolove and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of havetolove.com.

havetolove is proud to feature many distinguished fashion and home ware designers throughout our website. Please be aware that each of various trademarks, product names, company names, fashion, accessories, home ware etc. represented on the havetolove website are the property of their individual owner-companies.


We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.


Effective 16th April 2014