Have a question? You may find an answer in our FAQs.
But you can also contact us:
Call Us: 800-123-4567
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.
Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
You can return any item purchased on Shella within 20 days of the delivery date.
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
At havetolove.com we make every effort to ensure your purchase reaches you quickly, safely and in the most cost effective way to you as possible. We endeavour to dispatch all orders within 24 hours however we do ask for your patience during busy periods. Every product from designer clothing to designer accessories is carefully wrapped and gift wrapped by the havetolove girls before being posted to you.
Your order will be packed and dispatched providing that:
a) The item you have chosen is available
b) The delivery address has been verified
c) Payment has been approved
d) The payment is received before 2pm on the day of purchase in order to qualify for next day delivery
We will send you an initial email confirming receipt of your order, then a further email confirming that your order is ready for dispatch along with a shipping reference number. Orders can be delivered to either business or residential addresses, however all packages will require a signature on delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Havetolove will not take responsibility if a notification card is not left in any instance.
Tax Free Shopping
If you live outside of the EU you are eligable for our Tax Free Shopping! If your resident country qualifies for tax deductions it will automatically be applied at checkout!
Standard Returns Policy
Unsuitable items may be refunded or exchanged within 14 days for UK orders / 21 days International orders, from the date which a Returns Authorisation Code is obtained and must be returned in perfect condition with all labels and tags attached.
Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorisation Reference number by emailing us at firstname.lastname@example.org Please include your original receipt in the returned parcel. You must write your Return Authorisation Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact us on +44 (0)191 2131155.
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