Short Raccoon Fur Gilet- Natural Fur

At Havetolove.com we are committed to providing a unique service with our style advisers ready to answer any questions or give any advice you may need and will respond within 24 hours. Contact us via email or telephone the havetolove girls are always happy to help and are in-store Monday to Saturday. Whether it be style advice, gift wrap or special delivery we are happy to help.  We ship our products on a global scale including the UK, Europe, North America and we also deliver to many individual international locations.

 We have just WON 

• ‘Fashion Boutique of the Year 2019.’at The English Independent Retail Awards.

Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

 **For Coat & Jacket sizing please see individual product information.

WOMEN'S SHOE SIZING

How do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

What can I redeem my points for?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this popup.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enroll or register in individual promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion!

Do my points expire?

Nope! Your points will never expire.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

How do I contact support if I have questions about my points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

HOW DO I ACCESS MY ACCOUNT?

You can access your account and redeem your rewards here.

Open Rewards Program

WHAT IS MY POINTS BALANCE?

You Your Current balance is.....

Terms & Conditions

These terms and conditions set out the basis on which you can use our website and place orders for items from Have to Love online. By ordering goods from Have to Love  online you are deemed to have understood and accepted these terms.

The supplier of the goods featured is Have to Love, (“HTL”, “we”, or “us”). Our registered office is 3 Hawthorn Road, Gosforth, Newcastle upon Tyne, NE3 4DE and then take to your nearest Post Office. Our store address is 3 Hawthorn Road, Gosforth, Newcastle upon Tyne, NE3 4DE. You may contact us at this address, by email at Kate@havetolove.com or by telephone on 0191 213 1155.

HTL reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.

Orders and Contract

Your order for goods is accepted and a contract is formed between HTL and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by HTL or any third party, nor at the point in time that you receive an email from HTL acknowledging receipt of your order.

Until the goods are despatched the order may not be accepted by HTL or may be cancelled by you.

Following formation of the contract, HTL shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from HTL online will be charged the day the goods are despatched/purchased in-store.

Cancelling your order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel in writing either by letter, email or telephone call on 0191 213 1155 within a period of 14 days beginning on the day after the day you receive your goods.

You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.

Delivery Charges

For England, Scotland & Wales, next day delivery charge to home is £4.99 per delivery. The next day delivery service applies on orders placed Monday to Friday before 2.00pm. Orders placed after 2.00pm may not be dealt with until the following day. Orders placed on a Saturday will not be sent out for delivery until Monday. Next day delivery is via Royal Mail and will typical take 24 hours to deliver. 

For England, Scotland & Wales, standard courier delivery charge to home is £3.99 per delivery. The standard delivery service applies on orders placed Monday to Saturday before 2.00pm. Order placed after 2.00pm may not be dealt with until the following day. Orders placed on a Saturday will be not be sent out for delivery until Monday. Standard delivery is via Hermes and will typically take 2-4 working days to deliver.  

All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, HTL will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed. Over our busy periods our standard delivery services may be affected.

• We ship from different origins depending on what item you buy.
• If you select FREE shipping please allow sufficient time with free shipping
• Delivery time is 3-4 working days processing time + shipping time.
• Tracking link of your shipment will be sent to you via email once your order has been shipped.
• You could cancel your order before we ship out your order.
• We did not ship on Saturday, Sunday or Bank holidays.
• Although we use reasonable means to make sure your delivery is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances out of our control. We will do our best to inform you of and unexpected delay.
• Free shipping and regular airmail do not guarantee delivery time and it is subject to delay due to customs clearance.

Your delivery address

You must confirm your delivery addresses on your online order. Delivery to an alternate address is not available.  We reserve the right to refuse a delivery to an alternative address.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. This service is available to our Gosforth store and is free of charge.

Returns Via Courier

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.

Post

To return by post please send your items to:

3 Hawthorn Road, Gosforth, Newcastle upon Tyne, NE3 4DE and then take to your nearest Post Office.

Prices

The prices shown are exclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed online may differ from prices in our store.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Availability

All orders for clothing are subject to availability.

Colour of reproduction

HTL take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Language

This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

Company Information

Company Registered Number: 11622749

Changes

If any of this information changes we will tell you by updating the terms and conditions at www.havetoloveactive.co.uk/pages/terms-and-conditions

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales

Returns received after the 14 day / 21 day time frame are accepted at the discretion of havetolove and can only be refunded with a 'store credit note' which can be used online or in store.

Jewellery purchased online through our website will need to be shipped back to us for return or exchange within 3 working days of receiving the item. Please note that we are unable to accept returns or exchanges on pierced earrings. Lingerie/ swimwear items purchased online can only be returned or exchanged within 7 days at the discretion of the management team. Please be aware that shoes must be returned in their original designer box. Shoes returned without their original boxes will not be accepted.

Please send all returns to Returns Department, Havetolove.com, 3 Hawthorn Road, Gosforth, Newcastle upon Tyne NE3 4DE. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.

For all other returns it is advisable to send items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Customers' statutory rights are unaffected.

We, havetolove, respect the right of privacy to and from our online visitors.

havetolove respects your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.

We, havetolove, gather online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.

We collect information from you when you complete our feedback or contact form and additionally, when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website.

Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site. Addresses may also be used for periodic mailings from havetolove about new products and services. Cookies are used in our eShop, but only to keep track of the contents of your shopping cart once you have selected an item.

If you do not wish to receive e-mail about our newest products, please advise us by telephone on 44 (0)191 2131155 or by email at info@havetolove.com