Poppy - Floral Off The Shoulder Dress - Pink | HaveToLove

Do I have to set up an account on Havelove.com to place an order?

No, to shop on Havetolove.com you are not required to create an account, but if you do it will enable you to enjoy the following benefits:

Fast check out when placing an order
Check your order status
View past orders
Create customized wish lists
Adjust your account information
Change your password.

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How Do I Place An Online Order

To shop with us, browse through our different categories of women's clothing and accessories. Once you find an item you like you can add it to your cart by selecting your preferred size, colour and quantity and then clicking the ‘Add to Cart’ button.

You can see that the item has been added successfully to your ‘Shopping Cart’ when you are redirected to the shopping cart page. There will also appear a circular icon with a number, showing the number of items in your cart, on the cart symbol in the upper right-hand corner of the site.
You can at anytime continue shopping or click on ‘View Cart and Checkout’ in the dropdown Shopping Cart.
After reviewing your items on the ‘Shopping Cart’ page and adding promotional codes you may have, click ‘Proceed to Checkout’.
Once you reach the checkout page you can either sign into your account if you haven’t already or checkout as a guest. In all cases you will be asked to enter your name, address, and telephone number.
You can then proceed to choose your preferred mode of payment (Clearpay, Visa, Mastercard, American Express or Paypal) and enter your payment details.
At checkout, you will also be given the choice of paying for customs duties and taxes if applicable (for more details please refer to our Shipping and Delivery or Our FAQ section).
After you have completed all the sections simply click ‘Place Order’. An email confirming your order with Havetolove.com will be sent to you.
Before you start shopping, we recommend you read our Terms of Service.

I've Forgotten My Password

Please click here if you have forgotten your password or follow the instructions on the Sign in page to easily retrieve your personal credentials. For privacy and security reasons we do not send this information by email.

How Do I Use A Discount Code?

Once you click ‘View Shopping cart and Checkout’, you will be re-directed to the ‘View Shopping Cart’ page. Here you will find a field to enter your discount code. Your order total will be adjusted accordingly.

How Soon Will I Receive My Order?

We aim to dispatch all orders within the time frame's stated. We offer two order types and 3 delivery Services. When an order is dispatched you will receive DPD Tracking information via email and/or text dependant on the information you provided at the time of checkout.

Over 70% of our items are available for next day delivery. The estimated time of delivery is shown for every single item on Havetolove.com. It is shown on the product page, cart page, checkout page and in an email received post-checkout.

**We are not responsible for any delays caused by the local customs clearance processes on international orders.

Can I ship to an address different than my billing address?

In most cases this should not be a problem, as long as the transaction passes the banks and our internal fraud checks without raising any flags. However due to the high level of fraud associated with different shipping and billing address's - we reserve the right, without prejudice to cancel the order or refund the payment if we do not feel satisfied that the order is has passed our security criteria.

How Do I Track My Order?

You can view and track your orders on Havetolove.com in one of the following ways:

To view your order, if you have a Havetolove.com account please Sign in and follow the below steps:

Click My Account at the top of the home page
From the 'My Account' drop-down, click ‘Profile’
Your previously placed orders will be listed, along with their current status
To view the order in detail, click on 'View Order

To track the delivery status of your order by clicking the tracking link sent to you by Havetolove.com in the shipping confirmation email. This will be from DPD.

How Do I Raise A Return?

Enter your order number and email address in the return wizard, located here

https://www.havetolove.com/a/returns

Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved

What Items Are Returnable?

You can return your items within 14 days of receipt of your shipment.

They must be in original condition
For clothing, unwashed and unworn
In the original packaging, with tags.

Are There Charges For Returns?

There are no charges for return.
Original shipping charges are non-refundable
You are responsible to ensure that the return is dropped at a DPD drop off point within the returns period, and label valid period.

How Soon Will I Get My Refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days.

Will I be refunded the full value of my order?

Once Havetolove.com has received your return and it complies with our Returns Policy, we will refund you the money back, issue a store credit to your Havetolove.com account, or send you a voucher code to use on your next purchase on the website. If you paid by credit card, the money will be refunded back to your bank account, this may take up to 14 days to appear on your statement depending on your bank or payment provider.

You will be refunded the full value of your purchase minus the shipping costs as well as Customs duties, taxes, clearance and handling fees which are non-refundable since they are paid to third parties.

Will you charge customs duties on my order?

Some countries charge customs duties and taxes for imported goods, which are calculated and itemized at checkout. Havetolove.com will give you the choice of paying for them at checkout or pay for them when your order arrives at the customs of your country. Please note that we only guarantee the total customs duties and taxes amount if paid directly when the order is placed. Our courier services company might charge you a different amount based on the customs assessment if you choose the latter option. For more information please see our Shipping and Delivery section.

Is my package insured, What if it’s damaged?

All orders are insured against theft and accidental damage whilst in transit from Havetolove.com to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package. We cannot accept damaged returns that have not followed the above procedure. Please notify us immediately if the goods have been damaged in transit.

Will I Need To Sign For My Order?

We only ship through our trusted partner DPD. We do not accept collection of goods by third party couriers. We require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without tracking. DPD will allow you to deliver to a neighbour or for the goods to be left in a safe place. Please note, we do not accept liability of loss or damage caused due to the goods being delivered to a “safe” place or neighbour. We will however always endeavour to support any claim with DPD directly.

What Methods Of Payment Do You Accept?

Havetolove.com accepts all major payment types, including PayPal and ClearPay.